Refund policy
Eligibility We accept returns on items purchased from our US store within 14 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
Damaged Items — Photo Requirement If your item arrives damaged, you must contact us within 7 days of delivery and include clear photos of the damage in your message. Without photographic evidence of the damage, we are unable to process a claim. Photos must show:
- The damaged item(s)
- The original packaging
Send your photos and order details via our contact page at: simplyarrange.com/pages/contact.
How to Start a Return Contact us at contact with your order number and reason for return. Once your request has been approved, we will provide the correct return address and instructions. Do not return an item without prior authorization. Items returned without approval or sent to our business address will not be accepted.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. If your item is eligible for return, you may return it for a refund and place a new order separately.
Non-Returnable Items The following are not eligible for return: sale items, gift cards, and items showing signs of use or damage not caused during shipping.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.
Contact For any questions, reach us at support@simplyarrange.com.